Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between Life Performance Studio (“we”, “us”, the “Provider”) and the organisation or individual that registers a workspace or uses the platform (“you”, the “Customer”). By creating an account, accessing a workspace or using any part of the platform you accept these Terms. If you accept on behalf of an organisation, you confirm you are authorised to bind it.

If you do not agree with these Terms, do not use the service. Our Privacy Policy and Data Deletion instructions are incorporated into these Terms by reference.

Life Performance Studio is a software-as-a-service platform for planning, creating, reviewing, approving, scheduling and publishing marketing and educational content. It includes AI-assisted drafting, research and product libraries, media storage, approval workflows, publishing to connected social channels, analytics and administrative tools.

We provide the platform only. You remain solely responsible for the content you create, approve and publish, and for the commercial results of doing so.

Your data is held in one or more workspaces. Access is governed by roles (for example Owner, Administrator, Content Editor, Scientific Reviewer, Compliance Reviewer and Viewer). The workspace Owner is responsible for inviting users, assigning roles and removing access promptly when a user leaves.

You must provide accurate registration details, keep credentials confidential, and notify us without delay at legal@lifeperformancestudio.com if you suspect unauthorised access. You are responsible for all activity carried out under your users’ accounts.

Paid plans are billed in advance on the interval shown at purchase and renew automatically until cancelled. Fees are non-refundable except where required by law or expressly stated in an order form. Usage-based charges (for example AI generation or storage above plan limits) are billed in arrears.

Prices exclude VAT, sales tax and other applicable taxes, which are your responsibility. If a payment fails we may suspend access after reasonable notice. We may change prices for future renewal periods with at least 30 days’ notice.

Trials, previews and features labelled beta or experimental are provided “as is”, may be changed or withdrawn at any time, and are excluded from any service commitments. Data created during a trial may be deleted if you do not convert to a paid plan.

You must not, and must not permit anyone to:

• break any law, regulation, advertising code or platform policy;
• publish content that is unlawful, deceptive, defamatory, infringing, hateful or harmful;
• make unsubstantiated medical, therapeutic or disease-treatment claims;
• upload malware, attempt to breach security, or access another workspace’s data;
• reverse engineer, scrape, resell or white-label the platform without our written consent;
• use the platform to send spam or to operate bot networks or engagement farms;
• bypass usage limits, rate limits or metering.

We may suspend or remove content or access where we reasonably believe this section has been breached or where a third-party platform requires it.

You retain all rights in the content, brand assets, research, product information and other materials you upload or generate in your workspace (“Customer Content”). You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and display Customer Content solely to operate, secure and support the platform and to publish to the destinations you select.

You warrant that you hold the necessary rights and permissions in Customer Content, including for any third-party images, footage, music, trademarks, clinical data or testimonials.

The platform uses third-party AI models to draft text, images, audio and video. AI output can be inaccurate, incomplete or unintentionally similar to other material. All output is a draft suggestion, not professional, medical, legal or regulatory advice.

You are responsible for human review, factual verification, substantiation of claims and compliance approval before publication. We do not warrant that AI output is original, accurate or fit for any purpose, and we do not use your prompts or Customer Content to train third-party foundation models.

Connecting a channel authorises us to act on your behalf on that platform within the permissions you approve. Your use of each platform remains subject to that platform’s own terms and policies, and platforms may change APIs, permissions or rate limits, or revoke access, at any time.

We are not responsible for a platform rejecting, delaying, restricting or removing your content, or for a scheduled post failing because authorisation expired or was revoked. You can disconnect a channel at any time in Settings → Connections; see Data Deletion.

Where you publish nutrition, supplement, fitness or wellness content, you are the responsible advertiser. You must ensure claims are permitted in each market you target, that required disclaimers and disclosures appear, and that regulated claims are properly substantiated. Compliance tooling in the platform is an aid, not a guarantee of regulatory approval.

We and our licensors own all rights in the platform, including its software, design, templates, workflows, documentation and trademarks. Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable right to access and use the platform for your internal business purposes during your subscription. No other rights are granted.

You may give us feedback; we may use it freely to improve the platform without obligation to you.

Each party will protect the other’s non-public information with at least reasonable care and use it only to perform under these Terms. This does not apply to information that is public, independently developed, lawfully received from a third party, or required to be disclosed by law (with notice where permitted).

We process personal data as described in the Privacy Policy. For Customer Content you are the controller and we act as processor, processing only on your instructions, using appropriate technical and organisational measures, and engaging sub-processors under equivalent obligations. OAuth tokens for connected channels are encrypted at rest, isolated per workspace and never exposed to the browser.

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be scheduled to minimise disruption where practicable. We may modify, add or remove features provided we do not materially degrade the core functionality of your paid plan during a subscription term.

Except as expressly stated, the platform is provided “as is” and “as available”, and we disclaim all implied warranties including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the platform will be error-free, secure or will produce any particular marketing, ranking or revenue outcome. Nothing in these Terms excludes liability that cannot be excluded by law.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data. Our total aggregate liability arising out of or relating to these Terms is limited to the fees you paid to us in the 12 months before the event giving rise to the claim.

You will defend and indemnify us against third-party claims, losses and reasonable costs arising from Customer Content, from content you published through the platform, from your breach of these Terms or applicable law, or from your breach of a connected platform’s policies.

These Terms apply while you have an account. Either party may terminate for material breach not cured within 30 days of written notice. You may cancel a subscription at any time, effective at the end of the current billing period. We may suspend access immediately for security risks, non-payment after notice, or unlawful use.

On termination your right to use the platform ends. You may export Customer Content before termination; afterwards we delete or anonymise it in line with the retention periods in the Privacy Policy, subject to legal retention obligations.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without limiting either party’s right to seek injunctive relief where necessary. Before starting proceedings, the parties will attempt in good faith to resolve the dispute by discussion for 30 days.

These Terms, with any order form, are the entire agreement between the parties. If a provision is unenforceable, the rest remains in force. Neither party may assign without consent, except in connection with a merger or sale of substantially all assets. Neither party is liable for delays caused by events beyond its reasonable control. We may update these Terms; material changes take effect 30 days after we post them or notify you, and continued use constitutes acceptance.

Questions about these Terms: legal@lifeperformancestudio.com. Please include your workspace name so we can respond quickly.

These Terms are provided as a starting point and are not legal advice. Confirm your legal entity name, registered address and governing law with a qualified lawyer before relying on them.